Refund, Returns and Cancellation Policies:

Customers may need to return the sweaters because of the color, size or style not really ¡°you¡±. We are always happy to refund or exchange for you in a quick and professional way.

 

The sweaters you want to return to us or exchange must be unworn, no damage and in new condition. You must return or exchange within 15 days of receiving it.

 

We offer free shipping. Customers need to pay for the return shipping. We encourage you to buy insurance for your return package. Our shipping department is at a safe community, but mail may get lost in transit occasionally by shipping carriers.

 

Please email us at contact@cashmereheartland.com to request a Merchandise Return Authorization (MRA). Please print, fill out MRA and send it back to us with the return item(s). MRA helps us to process your return accurately and faster.

 

Refund and Exchange are processed within one business day of receiving your return. It may take 2 or 3 business days to process your return during a holiday season. You will get our email when your return or exchange is complete.

 

Refund will only be made to your original purchasing credit card and your PayPal account.

 

Return Policy Extension for the Holidays: we grant return and exchange up until Jan 16th of the following year for the orders placed between Nov 16th and Dec 31st.

 

 

USA Domestic and International Shipping Options at www.cashmereheartland.com

We ship our products to all states in USA.

 

 

Shipping Postage for USA

 

 

 

 

Destination

48 Continental States,  Alaska & Hawaii

 

 

 

 

Mailing Service

USPS

First Class Mail & Parcel Post

USPS

Priority Mail

UPS

Ground

UPS

2nd Day Air

UPS

3rd Day

USPS

Priority Mail Express

FedEx  Standard

2 Day

FedEx  Standard Overnight

Delivery

6 to 7

Business Days

3 to 5

Business Days

5 to 7

Business Days

2 days

(No Saturday and Sunday)

3 days

(No Saturday and Sunday)

2 days

(No Sunday)

2 days

(No Saturday and

Sunday)

1 day

(No Saturday and

Sunday)

Tracking

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Cost (USD)

FREE SHIPPING

9.45

19.90

49.00

29.00

55.00

55.00

68.00




We ship our products to most major countries of the world.

 

 

International Shipping Postage

 

 

 

Destination

Canada

Australia/New Zealand/All Other Countries

Mailing Service

USPS Priority Mail International

FedEx International Priority

USPS Priority Mail International

FedEx International Priority

Delivery

7 to 12

Business Days

5 to 7

Business Days

10 to 15

Business Days

3 to 5

Business Days

Tracking Available

Yes

Yes

Yes

Yes

Cost (USD)

49.00

79.00

59.90

149.00

 

Delivery Time:  We use the shipping carrier and shipping service selected by the customer on his/her order. The delivery time posted on our website for all the shipping methods is the time directly provided by the shipping carriers.  Delivery time for express mails is guaranteed.  During the holiday season, it may take longer time for the delivery of first class and priority mails due to the high volume packages at USPS¡¯s facilities.

 

Frequently Asked Questions:

International shipments:
We ship our products to most major countries of the world.

Gift Wrap is $7.00 with a Beautifully Printed Gift Box, which is for one up to two sweaters.  For multi-items order, we provide one item gift wrapped and boxes for other items.

No Sales Tax.

We accept Visa, Mastercard, Discover, American Express, and PayPal.