Refund, Returns and Cancellation Policies:

Whether it is a wrong size or wrong color or you just decide it is not really "You", we are always happy to refund or exchange any item if you return it to us in good condition. For a full refund of the sweater purchase price, you must return your sweater within 15 days of receiving it. You are required to pay the return shipping.
Please also insure your return package. Standard shipping at Cashmere Heartland is free, but premium shipping charges for Priority Mail and FedEx shipping are nonrefundable.

You may also exchange your sweater for another size, color or style within 15 days of receiving it. On your exchange, there is no additional shipping charge for standard shipping within the United States.

Refunds will only be made to your PayPal account or the original purchasing credit card.

Any sweaters returned must be folded neatly in the original packaging and in pristine condition. Sweaters will not be accepted for return if the tags have been removed.

Please email us at info@cashmereheartland.com to request a Return Merchandise Form (RMF) before returning an item. Please fill out the RMF to help us improve the quality of our products and services.

Refunds and exchanges are processed within one business day of receiving the item back at our company.

 

We take the responsibility for mail loss for all express mails and insured mails. We do not take the responsibility for the mail loss for free shipping and priority mails. We provide all the shipping related documents per customersĄ¯ request.

 

Exchange Policy for the Holidays:  We grant exchanges up until Jan 16th of the following year for the orders placed between Nov 16th and Dec 31st.  However, the period for refunds will remain the same at 15 days of receiving the order.

 

USA Domestic and International Shipping Options at www.cashmereheartland.com

We ship our products to all states in USA.

 

 

Shipping Postage for USA

Destination

48 Continental States,  Alaska & Hawaii

Mailing Service

USPS

First Class Mail & Parcel Post

USPS

Priority Mail

UPS

Ground

FedEx  Express

Delivery

6 to 7 Days

2 to 3 Days

3 to 4 Days

1 day

(No Saturday and

Sunday)

Tracking

Yes

Yes

Yes

Yes

Cost (USD)

FREE SHIPPING

8.75

19.50

68.00




We ship our products to most major countries of the world.

 

 

International Shipping Postage

 

 

 

Destination

Canada

Australia/New Zealand/All Other Countries

Mailing Service

USPS Priority Mail International

FedEx International Priority

USPS Priority Mail International

FedEx International Priority

Delivery

6 to 10 days

5 to 7 days

6 to 10 days

2 to 3 days

Tracking Available

Yes

Yes

Yes

Yes

Cost (USD)

34.90

79.00

39.90

99.00

 

Delivery Time:  We use the shipping carrier and shipping service selected by the customer on his/her order. The delivery time posted on our website for all the shipping methods is the time directly provided by the shipping carriers.  Delivery time for express mails is guaranteed.  During the holiday season, it may take longer time for the delivery of first class and priority mails due to the high volume packages at USPSĄ¯s facilities.

 

Frequently Asked Questions:

International shipments:
We ship our products to most major countries of the world.

Gift Wrap is $7.00 with a Beautifully Designed Gift Box plus a Complimentary Card. A gift box is best for a typical single item, and it can hold up to maximum two items.

No Sales Tax.

We accept Visa, Mastercard, Discover, American Express, and PayPal.